1 reviews | Active since Dec 2016

30 Dec 2016, 07:39

What Identification is approved

<p>WOW - you must really need clients or not!</p> <p>I attempted to take out a new contract 100 gig per month sim only 29/12/2016 @ mall at reds.</p> <p>Had all the paperwork, unfortunately i was ****** and my ID document, passport was ******, however i have a temporally ID from home affairs, a copy of my original ID document, my driver’s license. Stamped bank statements proof of residency.</p> <p>The sales consultant asked the store supervisor / manager which in return all is good.</p> <p>Security checks was conducted and passed, I then provided the OTP number which was sent to my cell phone to only find out I waited 20 minutes later that my documents were not sufficient.</p> <p>Was told sorry and happy new year.</p> <p>I have since received 6 OTP numbers stating tour Cell C contract is almost approved and supplying a number I need to call.</p> <p>SO I would like to know what is sufficient documentation – if home affairs original documents are not?</p> <p> </p>

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Replies (2)
Cell C
Cell C's reply30 Dec 2016, 08:08
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | DA

Best regards,

Cell C
Cell C's reply02 Jan 2017, 11:27
Official

Skhumbuzo has been in contact with you and provided feedback on this matter.

Regards

Cell C | DA

Best regards,