1 reviews | Active since Jun 2022
What I dispute or not I need to pay for something I didn't agree on
I appreciate your quick response from Cell C query.
However, I still disagree that I confirmed taking the Get More deal. Before the lady finalized anything, I informed her that I was at work and needed to return to my duties. I specifically asked her to send me a link so we could continue the discussion later.
After that, I left my phone unattended. Later, when I spoke to someone else on a recorded line, I said “yes, darling” to that person — not as confirmation of the Get More offer. I had already mentioned that I needed to get back to work, so I did not pay attention to what was said afterward.
I maintain that I never agreed to the Get More deal. Furthermore, my normal account fee is R219 per month, but my debit order — including Get More — was R398. This does not add up, as the Get More fees are supposed to be R40 and R69.
Lastly, I requested the cancellation of the Get More account a month ago, yet I was billed again this month.
I understand that my query may be complex, as Sidwell said, they is nothing more can be done. so can I cancel my account/contract as nothing can be doe. I need to pay for something I didn't agree on. so I will pay my bill but first cancel my contract with no cancellation fee and I pay you off.. nothing more can be done.
Thank you for contacting Cell C.
We will update our team regarding your request and follow up to ensure you receive further assistance. Please allow us some time to get back to you with an update.
Cell C | TM
Thank you for contacting Cell C.
We will update our team regarding your request and follow up to ensure you receive further assistance. Please allow us some time to get back to you with an update.
Cell C | TM
