What happened to service

Between my husband and myself we have 6 Cell C contracts.

1. He upgraded his phone in beginning February, received the phone mid February. His sim card worked for around a week and stopped working. We have reported it to the call centre. We tried all the troubleshooting suggested. The SIM card is dead. We do not have a Cell C shop in out town, the closest is a few hours drive away. We cannot buy a SIM from a store in town as we cannot do a SIM swop as the old card is non functional. We need a new SIM card sent to us.

2. My number was due for upgrade in mid March, I app**** and ordered a phone, 2 weeks later I followed up on my upgrade and are told that the phone is no longer available they can offer a different phone which I accepted. A week later I still have not heard what is happening with my new phone.

3. Our youngest daughter's phone is due to upgrade, at the same time as the change of device call for my number we upgraded her phone, we have not heard what is happening with her upgrade either.

Every call to yourselves to sort upgrades etc, we have mentioned the problematic SIM card, we are transferred time and time again to consultants who transfer us to another consultant and no one is sorting out the problem.