What does the C in Cell C stand for? C*nt? No? It should.

Utterly Horrifying Service From Cell C Secunda!!

I bought a contract from Cell C for LTE internet during the good Friday weekend. The internet worked fine for 5 (YES FIVE) days. I took the device back to the store and inquired as to what the problem was. They informed that there was a tower issue that Cell C was working on. They asked me not to cancel the contract and wait another week. I did so. Wow... how stupid was I?! A week on, still no internet! I went back, gave them the device back and asked for immediate cancellation on the grounds that Cell C could not provide the service they were contractually obligated to provide. I logged a cancellation call and was informed by the staff at the store that this would be the end of my interactions with Cell C. HA!! The end of the month comes along and Cell C deducts R 200 from my account. Granted, for a week of internet that is steep, but I was okay with it.

End of May, Cell C deducts the full contract amount from my account. Quite puzzled I go back to the store and ask why this was, the lady informs me that it is probably due to back log in the system and I should simply reverse the transaction at my bank. This cost me R 40!! Fine,, that's the end of that.

End of June comes, Cell C deducts double the contract amount!! Now please note, I have been without their device for 2 months, yet they are still charging me every month. I go back and ask why this is happening. Is my contract not cancelled? The response: "Sir your contract is cancelled on the system". Then why are monies being deducted? Sir they are saying that you reversed the previous transactions. YES I DID BECAUSE YOUR STAFF TOLD ME TO DO SO!! Ok. This staff member scolds the other staff member for telling me to reverse the order and proceeds to log a call asking for reimbur*****t. She gives me a reference number and says the money should be in my account come Wednesday.

You guessed it, that did not happen, at least Cell C is consistent in its ability to disappoint. After trying to contact Customer service myself to no avail I finally call the branch in Secunda. They answered the phone the first time and assisted politely. The solution provided did not work. I called back. I called back 7 times!!! And no answer, nor a call back from these guys. That's just pathetic, no one is that busy.

Today is Saturday, went back to the store, was assisted by Mpho. He calls customer service and guess what, HE WAITS ON HOLD JUST AS LONG AS I WOULD HAVE!! How does a Cell C branch not have a shorter channel of communication than I do?!?! HOW?! Anyways, he informs me that they will reimburse me for the month of June, but not May?! WHY THE HELL NOT? I DID NOT EVEN HAVE A DEVICE IN MY POSSESSION IN MAY!!

If by any chance Cell C reads these messages, this is in relation to ***. BUT KNOWING CELL C, THEY WON'T BE ATTENDING DO THIS.