BM
Bev Moss-Reilly

1 reviews | Active since Mar 2010

28 Jan 2017, 23:36

What does the C in Cell C stand for!!!!

<p>In December 2015 I ported over a number from TELKOM to CELL C because I could no longer handle their abomnable service. After 10 months of all going smoothly in terms of receiving all bank notifications of activity on my account as well as OTPs it suddenly stopped.</p> <p>I contacted ABSA who told me that the problem doesnt lie with them but really with my service provider CELL C. Cell C ran tests allegedly and said that the problem lay with TELKOM as it wasnt done properly. So since 24 November I have phoned ABSA CELL C & TELKOM daily and they are all passing the buck. Not one of them knows what is going on or can help. They have excuses and are pushing me from pillar to post daily. I am desperate as this is important to me. Where to from here! Are they all just as *********** as easch other! I am at the end of my tether. Do I change all service providers as they are all just as useless as each other! </p>

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Replies (5)
Cell C
Cell C's reply30 Jan 2017, 07:28
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply30 Jan 2017, 13:00
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

BM
Bev Moss-Reilly's update01 Feb 2017, 18:18
Reviewer Update

Hellopeter is a fabulous platform for naming and shaming as it achieves the result of the company jumping to respond BUT my frustration levels are by no means any lower as the same pattern remains in place:

Not taking ownership

Not following through

Passing the buck to one of the others

Not knowing how to solve my 3 month problem.

How does one get to speak to the top brass or at least someone who knows what they are talking about.

This cant carry on!!!!

Cell C
Cell C's reply02 Feb 2017, 10:49
Official

Hi Bev

One of our consultants contacted you and advised that you should take up the matter with your bank, as you claimed that you are able to receive smses from other networks including Cell C, however you do not receive smses from your bank.

Regards

Cell C | PN

BM
Bev Moss-Reilly's update02 Feb 2017, 18:05
Reviewer Update

Where will the buck stop!!!!