PM
Phila M
1 reviews | Active since Oct 2018
22 Aug 2022, 17:57
What does it take for Cell C to cancel a contract without fighting (who is going to fund all the back & forth calls). We can take contracts online but can't cancel online, where is freedom in that?
I have paid R645 twice already (10 & 19 August)
Today Sharon tells me she cannot cancel my contract because I have just taken a new router which will come into effect on the 01 October 2022.
Why did SIPHESIHLE & PHINDILE not tell me that?
Every time you speak to a new person, you get new information.
This sucks.
How much do you still need from me in order to cancel this contract?
I know you’ve left the processes broken so it becomes difficult and frustrating for an ordinary citizen to cancel contracts so you backlist them.
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Replies (3)PM
Phila M's updateReviewer Update
25 Aug 2022, 12:10On Monday, Sharon escalated the case on Monday to have the upgrade reversed, Case Ref No: ***
Today I am phoning to follow up, and Wonga says the case has not been actioned. I must call again, kanti mina where do I get all this time and airtime to get Cell C to do their job?
There is a risk that this R645 I paid will be allocated to monthly bill AGAIN.
When will this cancellation be effected?
PM
Phila M's update25 Aug 2022, 12:10
Reviewer Update
On Monday, Sharon escalated the case on Monday to have the upgrade reversed, Case Ref No: ***
Today I am phoning to follow up, and Wonga says the case has not been actioned. I must call again, kanti mina where do I get all this time and airtime to get Cell C to do their job?
There is a risk that this R645 I paid will be allocated to monthly bill AGAIN.
When will this cancellation be effected?
PM
Phila M's updateReviewer Update
30 Aug 2022, 14:13Please provide proof and frequency.
I have been sending you emails, who don't you respond to that?
If your intention is to respond, why do you not respond here?
Do you want to respond or you want to resolve the issue? If its to resolve the issue why it is still not resolved as I was speaking to Nqobile around 12h00 today?
I have been sending you emails, who don't you respond to that?
If your intention is to respond, why do you not respond here?
Do you want to respond or you want to resolve the issue? If its to resolve the issue why it is still not resolved as I was speaking to Nqobile around 12h00 today?
CAN I PLEASE HAVE THIS CONTRACT CANCELLED WITH IMMEDIATE EFFECT
Cell Number: ***
Name: Philangezwi Emmanuel Magoso
Bank: Nedbank
Debit Date: 15th
No of Contracts with Cell C: 4
Physical Address; 75 intake road, regency Park, Nagina, Pinetown, 3610
Contact Number: ***
The router is here with me, the Pavillion Cell C (Sirmone) is refusing to take the router.
PM
Phila M's update30 Aug 2022, 14:13
Reviewer Update
Please provide proof and frequency.
I have been sending you emails, who don't you respond to that?
If your intention is to respond, why do you not respond here?
Do you want to respond or you want to resolve the issue? If its to resolve the issue why it is still not resolved as I was speaking to Nqobile around 12h00 today?
I have been sending you emails, who don't you respond to that?
If your intention is to respond, why do you not respond here?
Do you want to respond or you want to resolve the issue? If its to resolve the issue why it is still not resolved as I was speaking to Nqobile around 12h00 today?
CAN I PLEASE HAVE THIS CONTRACT CANCELLED WITH IMMEDIATE EFFECT
Cell Number: ***
Name: Philangezwi Emmanuel Magoso
Bank: Nedbank
Debit Date: 15th
No of Contracts with Cell C: 4
Physical Address; 75 intake road, regency Park, Nagina, Pinetown, 3610
Contact Number: ***
The router is here with me, the Pavillion Cell C (Sirmone) is refusing to take the router.
PM
Phila M's updateReviewer Update
31 Aug 2022, 15:27 The below email for Ref No: *** refers:
Dear Mr. Philangezwi Magoso Thank you for contacting cell c. We have received your email regarding your contract cancellation. Kindly note your account has a pending order of an upgrade that was done at the store and for cancellation to be processed the upgrade needs to be cancelled therefore you are required to revert back to the store to reverse an upgrade that has been processed. For any queries kindly contact our customer care on 084135. RegardsCell C Written CorrespondenceAfter speaking to Hloni, regarding the content of this email she advised that when I get to the store I must give them the reference number and they must act on it and
CELL C PAVILLION REFUSED TO TAKE THE ROUTER, AGAIN TODAY.
What am I supposed to do now?
PM
Phila M's update31 Aug 2022, 15:27
Reviewer Update
The below email for Ref No: *** refers:
Dear Mr. Philangezwi Magoso Thank you for contacting cell c. We have received your email regarding your contract cancellation. Kindly note your account has a pending order of an upgrade that was done at the store and for cancellation to be processed the upgrade needs to be cancelled therefore you are required to revert back to the store to reverse an upgrade that has been processed. For any queries kindly contact our customer care on 084135. RegardsCell C Written CorrespondenceAfter speaking to Hloni, regarding the content of this email she advised that when I get to the store I must give them the reference number and they must act on it and
CELL C PAVILLION REFUSED TO TAKE THE ROUTER, AGAIN TODAY.
What am I supposed to do now?