"What do you want me to do about it"

I have been experiencing connectivity issues with my LTE data card. This morning I phoned their technical support with the view on getting it resolved. After explaining the problem to 2 people, each time being transferred, I finally ended up with a third person. I again explained the problem I'm experiencing. Her response: "What do you want me to do about it?" Well, needless to say I'll not be renewing my almost R3000 a month contract with CellC when it comes to an end next month. I now understand at least one of the reasons why they are in constant financial trouble.