1 reviews | Active since Feb 2016
What customer service?
<p>I switched over to Cell C from Vodacom hoping for better service. </p> <p> </p> <p>Unsurprisingly, as with all SA providers, they care just as little about their customers. I have tried contacting their customer service line multiple times and no one can assist me. My service was once even disconnected as the operator did not know what she was doing. </p> <p> </p> <p>I don't receive any calls and only get an sms saying that I missed the call. I tried contacting the call centre and they said they will phone me back. Tried explaining that I can't receive calls but they insisted on calling me back. Never received a call and only an sms saying the query was resolved even though I never even spoke to someone after the initial call. I guess they didn't connect the dots when I said that I can't receive any calls...</p> <p> </p> <p>Their service is even worse than Vodacom's! Even paying for one of the largest business contracts doesn't seem to guarantee good service!</p> <p> </p> <p>I have started using smoke signals. At least people seem to get my calls quicker. </p>
There issue of not receiving any calls could be network related or it could be a SIM issue but we will find out what the real issue is. Apologies for the inconvenience caused.
We have referred this matter to one of team members for assistance.
Regards
Cell C | PN
There issue of not receiving any calls could be network related or it could be a SIM issue but we will find out what the real issue is. Apologies for the inconvenience caused.
We have referred this matter to one of team members for assistance.
Regards
Cell C | PN
Please respond to the email that was sent by Moses and he will assist with this matter.
Regards
Cell C | PN
Please respond to the email that was sent by Moses and he will assist with this matter.
Regards
Cell C | PN
Moses confirmed that he has assisted you with this matter.
Regards
Cell C | PN
Moses confirmed that he has assisted you with this matter.
Regards
Cell C | PN
Moses dit give me a call last week and was quite helpfull.
He raised a query with your network department and the representative that contacted me was extremely rude! He said he would contact me but as of yet I have not heard anything back and my problem has not yet been resolved...
My cellphone has been on "No Service" for basically the whole day and no-one at Cell c seems to be able to assist me.
Really my biggest regret in moving to Cell C.
Should you want proof of my bad signal I can send it to you.
***
Moses dit give me a call last week and was quite helpfull.
He raised a query with your network department and the representative that contacted me was extremely rude! He said he would contact me but as of yet I have not heard anything back and my problem has not yet been resolved...
My cellphone has been on "No Service" for basically the whole day and no-one at Cell c seems to be able to assist me.
Really my biggest regret in moving to Cell C.
Should you want proof of my bad signal I can send it to you.
***
Now it has been 5 days since your technicians said they would call me back and still no feedback.... Today alone I missed 7 calls due that didn't come through due to this issue.
And yet Cell C really doesn't seem to care about any of their customers needs!
Now it has been 5 days since your technicians said they would call me back and still no feedback.... Today alone I missed 7 calls due that didn't come through due to this issue.
And yet Cell C really doesn't seem to care about any of their customers needs!
Hi Rogan
A follow up request has been sent to our network team. Apologies for the delay.
Regards
Cell C | PN
Hi Rogan
A follow up request has been sent to our network team. Apologies for the delay.
Regards
Cell C | PN
