1 reviews | Active since Jun 2012
What customer service
<p>I phoned CellC on the 21st of June to move my debit order to the 15th, because my commison would have been paid in later. They still deducted my debit order on the first, even after I informed them there would be no money in the account. They later disconnected my line and i had to make a plan to pay the amount. I then phoned again to say because I paid, even after I said on the 15th, they must move the debit order back to the first. Now they want to debit me again on the 15th and then again on the 1st, which means that I basically pay 3 debit orders in the same month? The customer service was not helpfull to move the debit order and cancel the 15th. How does it make sense to pay 3 debit orders in a months for 15 days service? </p>
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We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Moses Mo***eng phoned me yesterday and helped me out. Wish you had more guys like him in customer care.
Moses Mo***eng phoned me yesterday and helped me out. Wish you had more guys like him in customer care.
