What cusomer service???

After being denied a contract, I called to find out why. I was shunted from pillar to post to finally speak to someone who could check what the issue was and was finally told there is a problem with my credit status. Which is news to me,as I have a perfect credit record. I then obtained a full credit report from the ITC to confirm my clean record and contacted Cell C again. Clearly they had incorrect information or an error on their system. I was told to forward the report and all my supporting docs for the application so that the matter can be cleared up. A week later I have yet to receive any feedback. I have tried several times via email and telephonically to get feedback on whether the problem has been corrected and whether the person is processing my application or whether I have to reapply on my own. I get no response to my email and every time I call, and ask for the person I sent the docs to, she is not available. When i ask the person answering at the call centre for assistance and explain the whole thing, they tell me the person I delt with must help me and they will \send her a email to call"me"