LD
Lizzie D
1 reviews | Active since Jan 2024
12 Jun 2024, 15:43
What am I paying for?
I contacted Cell C to advise them that my husband had died. The contract is in his name. All I wanted to know is what will I be paying for if I keep it as I'm not sure what is included on his account. I received a formal email requesting a lot if documents. All fine and well but nobody is telling me what I'm paying for in order that I make a decision whether to cancel it or transfer it. This is such a traumatic time for me and I have to make decisions based on real information.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
12 Jun 2024, 15:59Dear Lizzie Van Dyk,
Thank you for contacting Cell C,
We are incredibly sorry to hear about the passing of your husband. This is a very difficult time, and we sincerely apologize for the frustration you've experienced regarding the lack of information about his Cell C contract.
We understand you need contract information; a dedicated team member will contact you within 24 hours to explain the details and guide you through cancellation or transfer options.
Regards
Cell C | MN
Thank you for contacting Cell C,
We are incredibly sorry to hear about the passing of your husband. This is a very difficult time, and we sincerely apologize for the frustration you've experienced regarding the lack of information about his Cell C contract.
We understand you need contract information; a dedicated team member will contact you within 24 hours to explain the details and guide you through cancellation or transfer options.
Regards
Cell C | MN
Cell C's reply12 Jun 2024, 15:59
Official
Dear Lizzie Van Dyk,
Thank you for contacting Cell C,
We are incredibly sorry to hear about the passing of your husband. This is a very difficult time, and we sincerely apologize for the frustration you've experienced regarding the lack of information about his Cell C contract.
We understand you need contract information; a dedicated team member will contact you within 24 hours to explain the details and guide you through cancellation or transfer options.
Regards
Cell C | MN
Thank you for contacting Cell C,
We are incredibly sorry to hear about the passing of your husband. This is a very difficult time, and we sincerely apologize for the frustration you've experienced regarding the lack of information about his Cell C contract.
We understand you need contract information; a dedicated team member will contact you within 24 hours to explain the details and guide you through cancellation or transfer options.
Regards
Cell C | MN