What a wow

I have been with Cell C for a number of years now. I love the network, I enjoyed their affordable packages but ja ne .... I guess it was too good to be true.

I was on a contract, I completed the contract period and I started on the month to month package. I think I have been on a month to month deal for the past 2-3 years. In October a consultant called to offer me the same package on a lower price, I asked if I take the deal I will still be on a month to month, the consultant said yes. So I agreed to the contract.

A month later, I lost the phone that has the sim card with the contract so I opted to cancel the contract. The consultant that helped me told me I can't since I have upgrade and the contract is ending in 2025. I said no, I'm on a month to month. He than gave me a case number and said I will be called by someone after the cas has been investigated. He said it will take 5 working days. Noone called and I called after 2weeks.

When I called, I couldn't be helped. I had to call a second time to get assistance. Anyway, the consultant tells me my last payment will be in December as we were already in November. I agree.

Unfortunately, I got an invoice in November and I never opened it. The statement had changed my payment amount to R600 when I had been paying R200. The consultant never told me that my payment will be increases. Come end of November/beginning December I get a message that CellC tried to debit and there was insufficient funds. It's only days later where I see they where trying to take R600 when I only had R400 in my account.

Please tell me why I should pay R600 which now has increased to R700? Firstly I was never told that my payment will increase and why. Secondly I was never told of the conclusion of the investigation. Thirdly I have to contact CellC instead of them calling me.

Please resolve this mess

Account number is ***.

Miss KMG Makolomakoe