What a useless company

<p>I have been a great customer for over 4 years, did a transition that my company (self-employed) pays for the bill every month via EFT, on time. No one notifies us that this isn't within policy and on upgrade time they come back to me saying that this is not possible due to me actually PAYING via EFT. Now this ****es me off. And all I deal with is low-end staff that sit with a scripted response in front of them. What ever happened to customer service I ask you? A manager would take a look at the payment record, make a call and the customer would be a happy and loyal one. Maybe even bringing in their friends and family. Instead this! Now in a developing country where people should be encouraged to start their own business's thus growing the employment sector with a knock on effect into the economy of this country you sit with this sour taste in your mouth? </p> <p> </p> <p>I bank with FNB proudly because I would have immediately been transferred to a manager that would have taken the time to resolve this in a manner that suits all. Instead just complete shut down. </p> <p> </p> <p>I require a call from someone that can deal with this or you will be losing a good customer, or two... </p>