What a Mess

In July I received e-mail and sms communication that my contract has moved from Glocell to Cell C. In August my device was hanging and I took it to the Cell C store in Eastgate for inspection and they booked it in. To date and we now in November the device is still at the Cell C store...going back and forth because Cell C cannot resolve the issue with Glocell/Cell C insurance. In the meantime I am still being debited for insurance each month and this is still not resolved. I am not interested in the transition from Glocell to Cell C...I am the customer and to date an unhappy customer. I am sent numerous emails back and forth...to be honest Cell C...your service stinks and I can't wait for my contract to end and call it quits. I am paying for a phone that doesn't even come on because I went back to the store and when I left the phone there it had power and was working and when I was there the consultant William was charging the phone and it was not coming on. So I refused to take it from the store and its still there .....so an unhappy customer paying for a device that I don't even have. This is totally insane and I have no option but to take this matter further with the ombudsmen. As I said my problem is not the issues between Cell C and Glocell...I am the customer and should be treated with care and respect. I always believed in Cell C as a service provider but right now I am terribly disappointed in their service