What a headache! Support is a disaster.

Three days ago I received a call from Cell C, was unable to talk, so they decided instead of calling me back, to suspend my account after a debit order failed to process a week prior. I was now unable to use my phone is any capacity, so I couldn't contact support or complete a payment to them, as bank security for installing the app or completing payment, requires an sms to be received with an OTP number.

Contacted them on Facebook and MyBroadband, to get service. They could simply reprocess a request for debit order, but they wanted me to speak to support instead. They tried to contact me but forgot they suspended my account, so no incoming calls.

After days of pleading for support, and them responding with wait for our call, after I requested they notify the calling agent that they need to unsuspend the line and then call me, I received a call from support. They advised that line unsuspended and that I should call support team to get assistance. Did so, only to notice, that my line was once again suspended minutes after the call.

What kind of service is this. I want to give Cell C my money, but they are making it impossible. I may have to upload DM receipts as a warning to new customers, to actually get any kind of valid support.

All I need is a call, and unsuspended account so I can receive bank security OTP smses and bank info and reference number to process payment. Better yet, just reprocess the debit order. This is not ROCKET SCIENCE Cell C!