What a disappointment :(.

Really disappointed at the moment with Cell C. I've ordered the winter CFibre promotion with them. Thursday Vumatel came to install my fibre line. I must compliment Abe for the excellent job he did getting my router to me and always answering my calls. So yesterday morning I got the confirmation from VUMA that my line is live, I was extremely excited to test my fibre line just to be disappointed. PON light shows line is active but my cell c router does not want to connect. I was told I should phone Vumatel as there is a fault, I phoned them and they told me the line is fine and I should phone my ISP. So now I'm here stuck with a router and a fibre line I cannot use and the call center does not seem to be taking calls at the moment. Really disappointed :(