What a ****

So I purchased an airtime Friday on the 9th R50 x2. Tell me why my R25 was taken by Cell C? That I bought the extra R50 so that I can be able to data and cause the one I had cut me while I was waiting for an Uber after I've requested, that was my last cash. I had to ask people to Hotspot me that time it's raining and not safe. I called Cell C customer care now I was told that I've been accepting cookies that's why my airtime was taken it's subscriptions, how does cookies and subscription becomes one? I've been using other networks providers I've never ever had such a silly excuse. And again when I check the cancelation of those subscription it points to Cell C not those websites that I've accepted cookies. Cell C is just a daylight **** if this is how they treat their customers to think that I've been praising it and plugging anyone who cares to listen and interested.