CS
Chrystal S

1 reviews | Active since Apr 2015

04 Apr 2015, 22:14

Well,then you can leave cell c the consultant said

I called cell c contact service to enquire on how to do a sim swap/port as I had just bought three devices through FNB who provided me with 3 new cell c sim cards and wanted cell c to assist me with getting my old number onto these new sim cards I received. On the 26/03/2015 I spoke to two consultants Veronica and Shonelle Hughs between f 20:30 and 21:00, who both delivered pathetic customer service. I spoke to Veronica first who put the call down in my ear after not being able to answer my question about the matter which i enquired about. The second consultant Shunelle Hughs was particularly rude, she started off speaking with a very arrogant tone ( to say the least) then proceeded to tell me \IF YOU ARE NOT HAPPY WITH THE PROVIDER YOU ARE WELCOME TO LEAVE". I then spoke to a team manager ( Surprise Mtembu) who advised that he will look into the matter and address the matter accordingly and even take it further with higher management. To date i have not received any response from Cell c's senior management.IS THIS THE CELL C NORM ( WEAK CUSTOMER SERVICE?) In my opinion Cell c should be offering an outstanding customer service since the network is not of the strongest out there."""

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Replies (1)
Cell C
Cell C's reply07 Apr 2015, 07:29
Official
Hello Chrystal25,

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behavior rectified.

We want all our customers to be given proper service.

Regards
Cell C | PN