DA
Dean A

1 reviews | Active since Mar 2009

20 May 2015, 10:03

well done to staff working with a ****py boss

I went to the customer care center to get our 3G stick to work, and walked around for about 15 minutes trying to find the coffee bar which was advertised all over the center in Woodmead. Only to be told that it was closed because it made no money. the staff machine was also out of order and from all looks had been out of order for a while. The customer care manager was not available, and eventually someone sent across to the head office for coffee, where of course they would have coffee for all the corporate execs, but none of course for the staff actually dealing with the clients. <br> There's a premise in business that if you go the extra mile the business will flow, cell C obviously doesnt know this and will only start looking after clients once it starts making money<br> Good luck with that one

0
Replies (1)
Cell C
Cell C's reply20 May 2015, 10:30
Official
Hello travel01,

We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.

This will be addressed with the manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service.

Regards
Cell C | PN