Welcome to the Twilight Zone

Ok, so I'm making this compliant as things have gone from bad to crazy, below is a brief sequence of events as they relate to a tablet I got about a month ago - but due to the sim tray being faulty, I have not been able to use the tablet for even one day. The really sad thing is that Cell C was able to get the tablet to me in record time [2 days] - so let's go

19 July - Initial request for help lodged 19 July -Cell C rep**** 19 July - I rep**** 20 July - I rep**** 28 July - I followed up 28 July - Cell C rep**** 2 Aug - I rep**** 5 Aug - I rep**** 8 Aug - I rep**** 11 Aug - Cell C rep**** 11 Aug - I rep**** 11 Aug - Cell C rep**** 15 Aug - I rep****

Summary: after I discovered that the tablet was faulty I called Cell C and was told to go to the nearest branch, which I did and was told that they couldn't help me. So I called in and asked for help - this was a waste of time. I then resorted to lodging a request for help via this website - above are the dates of my interactions with Cell C. They told me to book the tablet in for an assessment - when I asked how can this be done - radio silence.

They then asked for my contact details - which I gave them. I was advised that they weren't able to get hold of me - which is bizarre. At some point I was advised we'll call you in the next 24 hours - this was about a week ago. I had to tell them to use my actual cell c phone number to get hold of me - which hasn't happened.

So after a month of back and forth - I STILL can't use the tablet. If it eventually goes in for assessment I'm not sure I'll ever get the device back. I have asked for this before but since my request seems to be falling on deaf ears.

I want - either a new device or the cancellation of the upgrade - the joy is gone I now know why that even though I was eligible for an upgrade in 2016 I didn't upgrade until about a month ago.

So my challenge is for you to turn this review into a 5 star review and not a 1 star complaint