Weaseling out of warantee

<p>The only reason I even rated this site one star, is because I have to pick SOMETHING!</p> <p> </p> <p>I have been with Cell C since they started in this country - approximately 20 years. I started as a prepaid customer, and then had a series of contracts with them. My whole FAMILY is on Cell C because of me.</p> <p> </p> <p>But apparently, loyal customers mean nothing to them. My husband had his handset for 9 months when it started giving trouble. The screen just stopped working, but it was under warantee, so we handed it in on 23 December 2016.</p> <p> </p> <p>We have been arguing with them since then. The SCREEN stopped working, but they insist that because the CAMERA is cracked, they can't fix it. I didn't ask for the camera to be fixed, I want the touch-screen fixed. They can't even fix the phone; they want to give me a refurbished handset in exchange, and then charge me R1400 for it.</p> <p> </p> <p>That's not even the poor customer service. I have been e-mailing them since 5 January. Do you think even one of them can actually reply to an e-mail? I had to escalate it all the way up to head-office. When I drove into the shop, all they can do is pass me on to the call-centre. Head-office STILL hasn't managed to resolve this issue; they are now cancelling this job and sending me back my husband's broken phone.</p> <p> </p> <p>They are merely looking for loop-holes to not honour the warantee, and ignoring me in the hopes I'll give up and go away.</p>