TN
Thokozile N
1 reviews | Active since Jun 2012
04 Dec 2020, 23:30
Weak/poor response
I have 2 contract phones from CellC and on the sim card un my name, and a last week we realise that one sim card is not working, it doesn't even appear on the device and due to that we called Cell C customer care line, and was informed by operator (Zuzile) sim card is damage(why, as this doesnt sound right) she had indicated that is something that happens with other service providers/cards, and advised to buy new sim card and do swim swap. We never damaged the sim card and cellc would expect me to pay R50 due to their own fault. Thisn is not fair for me as reliable customer, very disappointed at this service.
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Replies (2)
Cell C's replyOfficial
05 Dec 2020, 12:15Good day Thokozile
Thank you for contacting Cell C.
There a number of reason why a sim card would stop working. However in order to retrieve the number, you would have to do the sim swap. We would recommend that you purchase a new sim card that is not registered, then contact us so that we can reach you on.
Regards
^MP
Thank you for contacting Cell C.
There a number of reason why a sim card would stop working. However in order to retrieve the number, you would have to do the sim swap. We would recommend that you purchase a new sim card that is not registered, then contact us so that we can reach you on.
Regards
^MP
Best regards,
Cell C's reply05 Dec 2020, 12:15
Official
Good day Thokozile
Thank you for contacting Cell C.
There a number of reason why a sim card would stop working. However in order to retrieve the number, you would have to do the sim swap. We would recommend that you purchase a new sim card that is not registered, then contact us so that we can reach you on.
Regards
^MP
Thank you for contacting Cell C.
There a number of reason why a sim card would stop working. However in order to retrieve the number, you would have to do the sim swap. We would recommend that you purchase a new sim card that is not registered, then contact us so that we can reach you on.
Regards
^MP
Best regards,
TN
Thokozile N's updateReviewer Update
05 Dec 2020, 16:27Good day,
This is not about the sim swap but the unfairness that as a customer I will pay for the services of a sim swap which i really find as ********** from Cell C. Clearly you are not sure why the sim card just automatically stopped working - I have been using the same sim card for years now and have not had any issues, i fail to understand why we should pay R50 to re-instate the sim card to work when this was NOT even our fault, that is my biggest issue.
This is not about the sim swap but the unfairness that as a customer I will pay for the services of a sim swap which i really find as ********** from Cell C. Clearly you are not sure why the sim card just automatically stopped working - I have been using the same sim card for years now and have not had any issues, i fail to understand why we should pay R50 to re-instate the sim card to work when this was NOT even our fault, that is my biggest issue.
TN
Thokozile N's update05 Dec 2020, 16:27
Reviewer Update
Good day,
This is not about the sim swap but the unfairness that as a customer I will pay for the services of a sim swap which i really find as ********** from Cell C. Clearly you are not sure why the sim card just automatically stopped working - I have been using the same sim card for years now and have not had any issues, i fail to understand why we should pay R50 to re-instate the sim card to work when this was NOT even our fault, that is my biggest issue.
This is not about the sim swap but the unfairness that as a customer I will pay for the services of a sim swap which i really find as ********** from Cell C. Clearly you are not sure why the sim card just automatically stopped working - I have been using the same sim card for years now and have not had any issues, i fail to understand why we should pay R50 to re-instate the sim card to work when this was NOT even our fault, that is my biggest issue.