We've Seen \Incompetence"for Ourselves"""

Last year my wife and I signed new Cell C contracts at Cell C at the Pavilion. I ported my number from Telkom Mobile and my wife renewed her existing contract. At that point we informed the salesperson Arran that we needed both contracts costs to be debited from my Bank Account as my wife's account will be closed and provided the relevant documents. The following month my wife received demands for manual payment including penalties from Cel C who insisted that manual payment must be made. We attempted on many occasions to get this rectified. We even went back to Pavilion branch, Muzi advised us that Arran no longer worked there and made the changes. Once again the following month we went through the same nonsense. We have even sent an e-mail to customer service on 5 Nov 2015 to no avail. During last months demands for payment we explained the situation yet again and received ***. This morning we received another request for manual payment. Do you not see how much inconvenience your incompetence is causing and you still want us to pay penalties. On top of it all I found that my number was not ported properly and I was paying Cell C and Telkom for so many months.