PATHETIC would be an understatement !. Top employer My foot !. I am a contract Customer that has Had endless Problems with CELL C !. I am unable to connect to the Internet from the beginning of this Month but am expected to pay for a service that I am not receiving!!!. I would like to know what the CPA AND OMBUDSMAN have to say about this!. I call Customer services who transferred me to Technical support who said that My data was used up and as a result I am unable to Connect to the Internet!. I immediately refused to believe this as I was not able to use the service from the start of the month !!!. Upon further investigation it was discovered that there was a system error and that I have plenty data available!!!. I explained to the agent that As a result of me unable to connect to the internet I was unable to make a business meeting online Skype and Lost a Contract that is worth Millions!!!. I said that I want the matter Resolved and wanted to know how I am going to get Compensated for this or else I rather cancel My contract!. I was then Transferred to the retention's department where I got no help or assistance at all!. Agent had no Interest in assisting me at all!. I requested to speak to a manager and They all refused to come on the line to speak and assist me!!!. They used the NORM EXCUSE THAT THE MANAGERS ARE IN A MEETING!. I THEN ASKED TO GET ONE OF THE MANAGERS OUT OF THE MEETING AS THIS IS URGENT !. I WAS TOLD THAT THEY ARE NOT HAVING A MEETING IN THIS BUILDING BUT SOMEWHERE ELSE AND THE AGENT WAS NOT AWARE WHAT TIME THEY WOULD COME AVAILABLE!. I THEN REQUESTED TO SPEAK TO WHOEVER IS IN CHARGE IN THE INTERIM AND WAS STILL TOLD THERE IS NO ONE!!!. I REQUESTED THE MANAGERS NAME AND THE AGENT REFUSED TO SHARE THIS INFORMATION!. IF YOU LISTEN TO THIS CALL YOU WILL SEE HOW PATHETIC SERVICE OR LACK OF SERVICE WAS RENDERED TO ME AS A CONTRACT CLIENT!. IF THIS IS NOT DEALT WITH SOON I WOULD RATHER CANCEL MY CONTRACT THEN BE WITH A COMPANY AND BRAND THAT HAVE A DON'T CARE ATTITUDE TOWARDS THEIR CLIENTS!. I LOST A MULTI MILLION CONTRACT DEAL WITH AN INTERNATIONAL CLIENT DUE TO NO INTERNET CONNECTION AND THIS IS THE SERVICE I RECEIVED!. CELL C JUST DOESN'T CARE ABOUT THEIR CLIENTS!.
We apologies for the frustrations you have experienced. Our team will be in touch to assist you. Do expect a call.
Regards
Cell C | DA
Best regards,
We apologies for the frustrations you have experienced. Our team will be in touch to assist you. Do expect a call.
Regards
Cell C | DA
Best regards,
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