MD
Mark D
1 reviews | Active since Sept 2015
19 Oct 2015, 11:10
WATCH OUT - NOT TREATING CUSTOMER FAIRLY!
Called into cell c today to find out what the billing setup is on my contracts - usage on my data contract was allowed to go to 2000 rand!, who authorised this when the contract was taken out? not me, I would never have set it that high, this amount was never disclosed to me at point of sale. I expect cell c to rectify this, I am not going to pay the 900 odd rand as the usage limits were never disclosed to me at inception of contract. it would certainly help if there was an easy way to check your data usage on the wifi pocket routers but you cant.
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Replies (1)Cell C's replyOfficial
19 Oct 2015, 11:22Hello markddd,
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply19 Oct 2015, 11:22
Official
Hello markddd,
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
