JK
Johan K
1 reviews | Active since Sept 2011
14 Dec 2023, 08:56
Watch out, Cell C only send sim card, no handset delivered
Phoned me and offered me a Black Friday deal. I accepted. Then I only received the sim card, no handset (which they promised were in stock), as they had no stock. Stock finally arrived. Phoned them, promised it will be delivered - nothing happened. Phoned again, Dominique who was the selling rep would contact me - never did. Colin, who could not believe the bad service I got and 'understood' my frustration promised to call back within the day - never did. You cannot contact their customercare via 084135 or the whatsapp line as 'you are not a cell C customer' yet.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
14 Dec 2023, 09:29Dear Johan Klue,
Thank you for reaching out to us.
We are truly sorry for the unpleasant experience. We strive to provide the best possible customer experience, and it's important to us that you have a positive interaction with our brand. Please note that we have referred your query to our Team. One of our consultants will make contact with you within 24-48 working hours to provide assistance.
Regards,
Cell C | GN
Thank you for reaching out to us.
We are truly sorry for the unpleasant experience. We strive to provide the best possible customer experience, and it's important to us that you have a positive interaction with our brand. Please note that we have referred your query to our Team. One of our consultants will make contact with you within 24-48 working hours to provide assistance.
Regards,
Cell C | GN
Cell C's reply14 Dec 2023, 09:29
Official
Dear Johan Klue,
Thank you for reaching out to us.
We are truly sorry for the unpleasant experience. We strive to provide the best possible customer experience, and it's important to us that you have a positive interaction with our brand. Please note that we have referred your query to our Team. One of our consultants will make contact with you within 24-48 working hours to provide assistance.
Regards,
Cell C | GN
Thank you for reaching out to us.
We are truly sorry for the unpleasant experience. We strive to provide the best possible customer experience, and it's important to us that you have a positive interaction with our brand. Please note that we have referred your query to our Team. One of our consultants will make contact with you within 24-48 working hours to provide assistance.
Regards,
Cell C | GN
Cell C's replyOfficial
27 Dec 2023, 13:00Dear Johan Klue
Thank you for allowing us the opportunity to assist. Would you mind taking a moment to leave us a review, based on the service that you received from our Social Team, on a scale of 1 to 5 stars? Your feedback helps us improve our business and provide better service to customers like you.
Thank you in advance!
Regards
Cell C | NT
Thank you for allowing us the opportunity to assist. Would you mind taking a moment to leave us a review, based on the service that you received from our Social Team, on a scale of 1 to 5 stars? Your feedback helps us improve our business and provide better service to customers like you.
Thank you in advance!
Regards
Cell C | NT
Cell C's reply27 Dec 2023, 13:00
Official
Dear Johan Klue
Thank you for allowing us the opportunity to assist. Would you mind taking a moment to leave us a review, based on the service that you received from our Social Team, on a scale of 1 to 5 stars? Your feedback helps us improve our business and provide better service to customers like you.
Thank you in advance!
Regards
Cell C | NT
Thank you for allowing us the opportunity to assist. Would you mind taking a moment to leave us a review, based on the service that you received from our Social Team, on a scale of 1 to 5 stars? Your feedback helps us improve our business and provide better service to customers like you.
Thank you in advance!
Regards
Cell C | NT