DJ
Dewar J

1 reviews | Active since Aug 2026

31 Aug 2026, 12:10

Watch out!!!!

Watch out when you cancel your contract, on time as the contract stipulated, Cell C still penalized us for a extra months payment. After enquiring about it and asking what the extra payment was for, they tried every excuse. Firstly: they said I missed a payment, sent them all 36months proof of payments, Secondly: then they said we cancelled to late, sent them the time,date, reference number and there employee's name , still they added a missed payment on my credit score. There service is good until you sign on the line, then all customer service values are out the window especially if you call there service centre( good luck with that). Area and shop manager from Ermelo was helpful trying to sort out the problem( maybe the only two employees, as for in my experience, that had any customer service.

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Replies (3)
Cell C
Cell C's reply31 Aug 2026, 12:19
Official
Dear Dewar J,

Thank you for reaching out to us.

We sincerely apologise for the frustration and inconvenience caused by your experience. We understand how concerning it must be to receive an additional charge and have your credit record affected after you believe the contract was cancelled within the stipulated period.

We appreciate you taking the time to share your experience. Your feedback is important to us and helps us identify areas where we need to improve. We’re also glad to hear that the Ermelo Area and Shop Managers were able to assist you during this process.

We would like the opportunity to look into your concerns and ensure they are addressed appropriately. Thank you for bringing this matter to our attention.

Regards,
Cell C | ZM
DJ
Dewar J's update31 Aug 2026, 12:34
Reviewer Update
Why does it have to come to this, a post on Hallo Peter before there is a willingness to assist. Now everyone wants to help , the damage has been done on my credit score . Ask your Ermelo area manager she has all the details and proof of payments then you can phone me. The contract was for 36months but you got 37 payments, full payments. Thats not right. Hope to get a call from you.

Cell C
Cell C's reply31 Aug 2026, 12:45
Official
Dear Dewar Jacob,

We understand your frustration and acknowledge your concerns, as well as the impact this situation has had on you. We look forward to assisting you in resolving the issue and working towards regaining your trust in our services.

Regards,
Cell C | LD