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Stephen S

1 reviews | Active since Nov 2016

04 Nov 2016, 13:22

Waste of time as usual

<p>I went to your store today at The Grove Mall to get a new contract as I am on pre-paid. Did all the necessary and was approved. When I asked to keep my existing number they checked and saw that my card was RICA'd on a passport. I RICA'd that number at PEP Stores myself years ago. They said they cannot transfer the number. I work for a Telecoms company that services your towers and if my number changes, how are my contractors supposed to phone me?</p> <p> </p> <p>Pathetic! Let me know if you can't help and I will move to another provider.</p>

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Replies (2)
Cell C
Cell C's reply04 Nov 2016, 14:33
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply07 Nov 2016, 11:33
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN