SA
Samantha A

1 reviews | Active since Mar 2012

05 Aug 2015, 12:48

Waste of time

My gosh am I sick of Cell C! I have three contracts with them and quite frankly can't wait for them to all end so I have nothing further to do with Cell C! It's bad enough that my signal is always awful and can barely ever actually make phone calls or use my phone for the internet but on top of that, the staff at pavillion, not to mention the call centre, are absolutely useless! They do not listen to a word of what the customer is actually saying! So I am currently trying to find out how much it would cost for me to cancel my contracts. I tried calling in, and was on hold for 2 hours so gave up and decided to go in store instead. One would think that in store they would be able to check on the computer and give me an amount, but oh no THEY HAVE TO CALL THE CALL CENTRE (so what is the point of being a store????) On top of that, I am told they can only give me an estimate, they can't actually tell me what the exact fee will be. Anyway, I finally get an APPROX number, and work out that they're basically going to charge me the same amount to continue the contract or cancel it (*******!).NO SPACE FOR THE REST OF THE COMPLAINT. WILL HAVE TO WRITE IT UP SEPARATELY

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Replies (1)
Cell C
Cell C's reply05 Aug 2015, 13:44
Official
Hello samanthasangove,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN