TM
Tshegofatso M

1 reviews | Active since Nov 2013

04 Feb 2015, 09:43

WASPA - Real Deal Promo

I have never seen such incompetence in my life , last month i noticed i was running out of bundle on my account whilst i still had active minutes , data and sms. I called Cell C 's customer care and i was told i had a subscription on my account which charged me 88c 3 times in a day everyday , i was then promised and reassured that i will be unsubscribed within 48 hours but till today i am still being charged.<br> <br> I was given a reference *** of which i was assured i will be unsubscribed , i am beyond frustrated with this bad service i got from cell c , i wouldn't recommend it to anyone the service there sucks as the consultants are taught how to make false promises on recorded calls the worst part.<br> <br> I hope i get your attention somehow cause going the call centre route i know i wont get any assistance at all<br> <br>

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Replies (1)
Cell C
Cell C's reply04 Feb 2015, 09:55
Official
Hello Startshe,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN