Was sold a bundel which i cant use ???

I bought a 50GB Cell C bundle (which i have bought in the past and has worked without issue) went to the shop at langeberg mall bought the same bundel which iv been using on vodacoms network before. got Home Sim card wouldnt work contaced your tech suppord, he told me that its a non roaming bundle WHICH I WAS NOT IMFORMED ABOUT OR I WOULDNT HAVE BOUGHT IT. Ok so no problem i call and tell them i want my money back, the support rep tells me to go to the shop i bought it from. So i do that, ask them for a refund, they tell me they need to log it and will get back to me. its more then a week and no one has called to update me on the refund as it was your mistake. I tried calling your support but they cant help me, i'v called the shop on monday and the manager wasn't there and was told i would get a call back on wednesday, of course wednesday comes and still no one has called not even with a update. so i yet again waste my money calling the shop and the manager is on the other line they will call back. guess what no 1 called back. You dont need to reply and say a consult will contact you in the next 24hours all u have to do is refund the money and stop wasting my time And if you tell me to go to the shop i'v already been to which ill add is 200Km away they told me they could sort it out without me coming back! Referncce Number SD664426 - the shop gave me this doesnt seem to work on your call center so i assume they gave me the wrong one