Was promised to get a buy out of my Vodacom contract only to recieve terrible service and dissapointment

<p>I recently (3-4 weeks ago) went to the Cell C store in Sandton City and was assisted by one of the consultants. They were telling me about the Cell C amazing unlimited package and how I should switch over from Vodacom as the price is much more affordable and the new LTE service is exceptional. The price made sense to me and I decided I wanted to try switch to Cell C as my bill from Vodacom is extremely expensive for the same unlimited plan that I am currently on. The consultant confirmed that they would be able to buy out my contract and move my account over very quickly without any hassles. The consultant took my contact details and said he would confirm everything with his manager ASAP and get to me the next day. A week goes by and I hear nothing from them so I phone and follow up at the store. The consultant stated that he totally forgot and was very apologetic and would send me all the required documents needed to move forward with the process and he asssured me that all was in order and we would be able to complete the switch over of contracts. He finally emailed me the required documentation and didnt leave any contact details. I was trying to compile all the documents and had a few questions on some of the paperwork and tried to call the number I had for the consultant and he didnt answer and neither respond to my sms. I compiled the documentation to my best ability and called several times this morning to finally get the consultant. He then went on to say that he has very bad news and that they cant except my application any longer for my Cell C contract buy out because applications are not being accepted any longer by the company. I was shocked and very dissapointed as I have been planning and intending on taking on the Cell C service and becoming a client with this offering which I was promised. My father was also going to take on Cell C as we were very happy with the offering for him and how the consultant presented us the service would be by Cell C. I feel I was misled, wasted valuable time going back in forth to compile documentation at the bank and with my accountant for the application and I was treated with very poor service. I do not feel it is fair as to what transpired and would like to remedy this situation ASAP!</p>