1 reviews | Active since Mar 2016
warranty nullified unduly
the first Sony Ericsson handset which i got through a contract only lasted me 8 months and it was replaced with a new handset as the problem with the charging system was beyond repair - the second device only lasted 4 month also giving me the same problem - the second device (just like the first one) came with a full 12 months warranty and now Cell C is refusing to honor the warranty on the second device even though both devices has the same problem. i believe both devices were manufactured to last the full term of the warranty and in case of a discrepancy it would be covered by the manufacturer, therefor cell c should liaise with the manufacturer to compensate the shortfall rather than alter my contract conditions.
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Cell C | PN
Thank you for posting to us.
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
