CE
CHAD E

1 reviews | Active since Dec 2011

21 Feb 2019, 21:45

Warning to all thinking of taking a lte package with webafrica and cell c

Warning to all thinking of joining Webafrica and Cell C lte package. Seems that Webafrica is okay with just taking your money but when it come to delivering on what you paid for they will not honour or help you.

Have a 200gig per month data plan. they say upload is 50 mbps and download is 50mbps. I have not had this type of speed ever instead I get 0.23 mbps or 2.0 mbps

Call logged 3 feb regarding internet speed - Sent to cell c after me having to keep calling in to follow up, final follow up is cell c has no issues and that there seems to be no issue - can refund me if no internet usage. Problem is that there is internet usage just at a speed that is so slow.

So in short i have to live with a slow hardly usable internet speed while cell c and webafrica get rich steeling my money and data. Cell c does not allow you to carry over unused internet and webafrica just collects the money with no care of helping the people they are taking money from. The call center has even made it clear if you don't like it just cancel the package.

Shocking service and a case of we make to much money to care about long term clients.

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Replies (3)
Cell C
Cell C's reply22 Feb 2019, 08:47
Official
Good morning Chad

We apologize for the manner in which this matter was handled and for the inconvenience caused.

The matter will be referred to the relevant department for assistance. Do expect communication.

Regards
Cell C | PN
Cell C
Cell C's reply22 Feb 2019, 09:54
Official
Kindly refer to the email Moses sent as he could not reach you on your contact number.

Regards
Cell C | PN
CE
CHAD E's update04 Mar 2019, 15:48
Reviewer Update
Moses service was great. Can't say the same for the guy that called me from the technical department saying he has no reports so he can not help me. Why can he not call and request the reports he requires from Webafrica. Further to this, he tells me there is no data or prepaid info on the system so he can not help. Waste of my time and energy, a case of how not to help the customer. I did lose it with him because after all this time how can you be this unhelpful.