WARNING!! C Surance is the most ****y phone insurance!!! Stay away!!

I do not understand how this phone insurance work. I have made a claim on the 05/01/2018. I had to phone them to get feedback and cell c repairs department said I must again submit the claim form as they do not have any record of my claim and I did. Then I had to phone c surance again to get feedback, if they had actually received the claim this time around.To my surprise they had received the claim all this time and then confirmed that the claim is authorized and I have to pay access fee and email proof of payment of which I did. Now I am patiently waiting for my phone only to find out that there was no action taken ,the repairs department still did not get payment approval from c surance. I phoned again and only then they alerted repairs department to proceed with repairs, at this point I do not even believe they really did. Now they telling me I have to phone again after 3 days to check if repairs actually got it. I have been waiting for almost a month without a phone!!! BAD SERVICE!!! CELL C and CSURANCE!!