WAITING ON A RESOLUTION SINCE APRIL!!

I have not had feedback on a query since APRIL Cell C team, are your employees still striking?? is there still a back log??? WE are in JULY!!!!!!!! THIS IS DISGUSTING, This is how you treat customers that have been with you for years! IM STILL BEING BILLED INCORRECTLY and I AM STILL WAITING ON THE CALL RECORDINGS I HAVE REQUESTED FROM YOU CUSTOMER SERVICE AND RETENTION'S TEAM!! WHY, IS THE AIM NOT TO GO FOR 1ST TIME RESOLUTION??The MANAGER I have been corresponding with just stopped responding to my emails after requesting that I go into my bank and get 3 months bank statement? (Nqobile Masombuka - MANAGER). To the CELL C team it is not right, they way you mess with peoples credit records, banking information and inconvenience, STRESS or worry your clients for the faults or lack of knowledge of your staff! PLEASE contact me urgently.