WAITING MORE THAN 30 DAYS FOR PHONE 2 BE DELIVERED

I LOGGED A CASE FOR MY PHONE THAT WAS LOST AND PAID THE EXCESS OF R350 AND AM WAITING MORE THAN A MONTH FOR THE PHONE TO BE DELIVERED TO THE RELEVANT STORE. EVERY TIME I CALL C SURANCE I AM GIVEN DIFFERENT DATES THE PHONE LEFT. I AM ALSO PROMISED DIFFERENT DATES THE PHONE WILL ARRIVE. WHEN I CALLED I WAS TOLD THAT SOMEBODY WILL CALL ME BACK. TO DATE NOBODY HAS CONTACTED ME. I CONTINUOUSLY HAVE TO CALL AFTER THEM. WHEN I CALLED IN AND ASKED FOR A NUMBER I CAN CALL TO MAKE A COMPLAINT I WAS GIVEN THE WRONG NUMBER. I AM REALLY FED UP BECAUSE EVERY MONTH I PAY MY INSURANCE RELIGIOUSLY AND THIS IS THE FIRST TIME I'M CLAIMING IN THE 1 YEAR AND 8 MONTHS I HAVE THIS INSURANCE. I AM VERY DISAPPOINTED THAT I RECEIVED SUCH PATHETIC SERVICE. I FEEL LIKE CANCELLING MY CONTRACT WITH CELLC AND C SURANCE. SOMETHING NEEDS TO BE DONE BECAUSE I'M NOT RECEIVING THIS SERVICE FOR FREE. I PAY EACH AND EVERY MONTH. AND HAVE NEVER MISSED PAYMENT.