WAITING FOR TECHNICIAN FOR TILL DATE (NO NETWORK COVERAGE)

App**** for LTE data contract with Cell C in May 2017. I have been complaining about no network coverage in my area as claimed by sales rep before taking the Data contract. Decided to cancel contract last month after no help received. Went to Cell C store clearwater where we signed the contract and was assisted by Aubrey (REF: ********** 5036). Was told they will send a service technician to come and check coverage before cancelling since last month but till date they have not sent anyone. Contacted Customer care and spoke to Shantel Williams (REF: ********** 598) and she said they have logged a call and will send a technician. it's over week now still no technician. Went back to clearwater as advised to cancel and they tell me they cannot cancel after they told me to come to their store for cancellation. I'm still paying for services that they are not providing. This is highly unacceptable and deceptive from such service providers.