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Veronica H
1 reviews | Active since Jul 2024
18 Aug 2024, 18:54
Waiting for refund
case number *** I accidentally paid R10000 via EFT On my account .the 27th July. . instead of R9000.i am trying to get my refund back for surviving the rest of the month but they take way to long. I sent them all the proof etc what they have asked for. I really need the money back.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
19 Aug 2024, 07:52Dear Veronica Heinlein
Thank you for contacting us.
We will follow up on your query. Apologies for the delay.
Regards
Cell C | NT
Thank you for contacting us.
We will follow up on your query. Apologies for the delay.
Regards
Cell C | NT
Cell C's reply19 Aug 2024, 07:52
Official
Dear Veronica Heinlein
Thank you for contacting us.
We will follow up on your query. Apologies for the delay.
Regards
Cell C | NT
Thank you for contacting us.
We will follow up on your query. Apologies for the delay.
Regards
Cell C | NT
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Veronica H's updateReviewer Update
20 Aug 2024, 10:19And still I am waiting for my refund....please otherwise I have to borrow money again
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Veronica H's update20 Aug 2024, 10:19
Reviewer Update
And still I am waiting for my refund....please otherwise I have to borrow money again
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Veronica H's updateReviewer Update
29 Aug 2024, 11:35I still did not receive my money and they don't reply om my messages
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Veronica H's update29 Aug 2024, 11:35
Reviewer Update
I still did not receive my money and they don't reply om my messages
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Veronica H's updateReviewer Update
09 Sept 2024, 19:28I am still waiting for my refund. This is totally unacceptable. Since 27th July. I sent you every document that you requested. I requested again to be contacted but with no luck.
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Veronica H's update09 Sept 2024, 19:28
Reviewer Update
I am still waiting for my refund. This is totally unacceptable. Since 27th July. I sent you every document that you requested. I requested again to be contacted but with no luck.
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Veronica H's updateReviewer Update
11 Sept 2024, 22:15I still did not receive my money!!!! I am very very upset.
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Veronica H's update11 Sept 2024, 22:15
Reviewer Update
I still did not receive my money!!!! I am very very upset.
Cell C's replyOfficial
12 Sept 2024, 07:15Dear Veronica Heinlein
Thank you for contacting Cell C.
We completely understand your frustration, and we sincerely apologize for the delay. We'll follow up on your refund request immediately to get an update on the status. Rest assured, we’ll get back to you with feedback as soon as possible.
Thank you for your patience, and we truly appreciate your understanding in this matter.
Regard,
Cell C | TM
Thank you for contacting Cell C.
We completely understand your frustration, and we sincerely apologize for the delay. We'll follow up on your refund request immediately to get an update on the status. Rest assured, we’ll get back to you with feedback as soon as possible.
Thank you for your patience, and we truly appreciate your understanding in this matter.
Regard,
Cell C | TM
Cell C's reply12 Sept 2024, 07:15
Official
Dear Veronica Heinlein
Thank you for contacting Cell C.
We completely understand your frustration, and we sincerely apologize for the delay. We'll follow up on your refund request immediately to get an update on the status. Rest assured, we’ll get back to you with feedback as soon as possible.
Thank you for your patience, and we truly appreciate your understanding in this matter.
Regard,
Cell C | TM
Thank you for contacting Cell C.
We completely understand your frustration, and we sincerely apologize for the delay. We'll follow up on your refund request immediately to get an update on the status. Rest assured, we’ll get back to you with feedback as soon as possible.
Thank you for your patience, and we truly appreciate your understanding in this matter.
Regard,
Cell C | TM