WAITING FOR OVER A MONTH OF FEEDBACK

HI, IN FEB AN AMOUNT OF R1200 WAS DEBITED FROM MY ACCOUNT BY CELL C I CALLED THEM TO INFORMED AND ASK SINCE THIS HAVE NEVER HAPPENED TO ME. THE CALL CENTER LADY WAS VERY RUDE TO ME AND TOLD ME THAT THE MONEY WENT TO MY INTERNET AND THAT MY INTERNET BUNDLES ARE ONLY FOR WATSAPP AND FACEBOOK NOT SURFING ANYTHING ELSE. I WAS SHOCKED BECAUSE TO ME BUNDLES ARE BUNDLES AND SHOULD NOT MATTER WHAT I DO WITH THEM I SHOULD NOT BE BILLED SEPARATELY. I WENT TO CELL C MALL @ REDS THEY SHOWED ME MY BILL WITH AND AMOUNT OF R600 THAT WAS FOR INTERNET USAGE WHILE I HAD DATA BUNDLES WHICH I HAD PROVED TO THEM I HAD THEY SAID THEY NOT SURE WHAT HAPPENED MAYBE I WAS BILLED INCORRECTLY. I SUGGESTED MAYBE MY LINE WAS BEING HIJACKED THEY ADVICE ME TO CALL AND REPORT TO CUSTOMER SERVICE, WHICH I DID. THE LADY I SPOKE TO SAID SHE WOULD FILE A REPORT AND THEY WOULD CALL ME. BEEN WAITING FOR A MONTH NOW WITH NO REPORT O CALL FROM THEM. WANTED TO CANCEL MY CONTRACT WITH THEM BUT THEY WOULD NOT ALLOW ME BUT THEY ARE ALSO NOT DOING ANYTHING WITH THE SITUATION BUT JUST KEEP DEBITING MONEY FROM MY ACCOUNT. AND NOT INVESTIGATING THE MATER. I HAVE HAD PROBLEMS WITH THIS COMPANY SINCE I GOT MY PHONE