Waiting for new device for a month!!!!! C surance sucks!!

I sent my phone in for repairs in October, I was told the phoned could not be fixed and had to pay an access fee which I did but since today I still do not have a phone. All I am getting is stories after stories oh accompanied with attitude.

This whole situation was not handled properly from the start and this is turning out to be a headache in my life. I have kids to worry about I should not be running around begging the insurance people for a phone. they had the audacity to want to give me a downgrade which I declined! If my phone is out of stock should I not be getting a phone with the same specs?? A samsung A21 is a joke I declined that phone when I was doing my upgrade why will I want it now for a more expensive price??? I have requested to be contacted but no one ever does instead today someone said I must call them???????????????????? imagine when I do they closed. Guys maybe customer care is not a priority however i would like my phone by the end of business tomorrow latest with no stories. I want an A30s 128gigor you can give me a A31 128 gig if not please cancel my contract and refund me my money as I have been patient enough this is just taking advantage!!!!!!

Pathetic service !!!

Thank you to Candice from Davenport for trying to help me, I appreciate it.