Waiting for My refund

I had a 24months contract with Cell C, and halfway through the contract I decided to terminate the contract and move to a prepaid option.

in May I paid the cancellation fee of R2554.89 which was the balance that was remaining on the contract as per the May 2018 statement. I contacted the contracts department and requested an immediate cancellation. I was told that in need to wait until end of the month so Cell C can finalize the billing and determine what is still owing on my account and also to give 30 days notice.

on 1 June I contacted Cell C again on 1 June and gave in a 30 day cancellation notice and I was told if I pay the outstanding balance of R 427.00 I can request an immediate cancellation and that my line will be converted to a prepaid line.

2 Days later I contacted cell C to check if my payment of R427.00 is reflecting and if I can now get the line cancelled. fortunately the payment was reflecting and the line was terminated and converted to prepaid line.

on 6 July 2018 I received a statement which reflected a credit balance of R 319.00 (money owed to me). I contacted Cell C and requested the money to be refunded back into my account. 4 days later I received a call form a consultant requesting me to send the proof of payment to the ********** email and told me as soon as they received the email they will escalate to the billing department and process my refund.

well guess what? I'm still waiting even today. all I got was a stupid email from a Kevin Nondabula with a reference number [Incident: 180 ********** 62] saying they have received my email and will attend to it.

can someone please tell me where my money is?