Waiting for my cellphone from insurance

My phone was ******. I paid and excess of over R1300 and 4 weeks later I am still waiting for my phone to be delivered to Rosebank Cell C store. Everytime I call into the call centre the give me an excuse of the previous eimi number which I have corrected more than 4 times. I've been without a phone now for over a month. And from my previous clam with finrite they don't notify customers of their phones arriving! I am willing to pick up my phone from your offices it's been more that 4 weeks and I'm still waiting!