WAITING FOR MORE THAN 3 WEEKS NOW FOR FEEDBACK

I WROTE A COMPLAINT IN THE BEGINNING ON JUNE ABOUT MY BILLING AND MOSES HAS CONTACTED ME AFTER EXPLAIN TO ME THAT WHAT THE PROBLEM WAS THAT THE DEBIT FROM THE WRONG ACCOUNT EVEN THOU THEY CAN SEE THAT N CHANGED MY BANK DETAILS I WANTED TO KNOW WHAT ABOUT ALL THE LATE PENALTY'S FEES I HAD TO PAY CASH NOW BECAUSE I DID UPDATE MY DETAILS BOTH AT THE GROVE MALL CELL C AND OVER THE PHONE WITH CUSTOMER CARE SO THE FAULT IS NOT MINE HE SAID THEY ARE GOING TO INVESTIGATE THE ISSUE AND GET BACK TO ME I'M STILL WAITING THOU