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CANDICE H
1 reviews | Active since Jan 2020
15 Apr 2021, 13:03
WAITING FOR ALMOST 3 MONTHS FOR A DOUBLE DEBIT REFUND
I made a payment for R1547.00 on the 24th March, sent proof of payment and received a response of receipt of the payment. Cell C then debits my monthly amount twice in April so I contact them and dispute. Today I get a call from their "escalations" department asking for the POP to be resent. Upon asking when I can expect my refund, I am told & WORKING DAYS! This after I have waited almost 3 weeks already!! This is unacceptable. When I am asked to pay, I pay immediately but when they must refund, it can happen any old time they feel like it! Absolutely disgraceful!!! I do not have an additional R1547.00!!!
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CANDICE H's updateReviewer Update
15 Apr 2021, 14:44Heading should read three WEEKS
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CANDICE H's update15 Apr 2021, 14:44
Reviewer Update
Heading should read three WEEKS
CH
CANDICE H's updateReviewer Update
16 Apr 2021, 13:3424 HOURS?? This is a three week long dispute and your escalations team has already called me! And then once they feel like arranging it, I have to wait 7 WORKING days to get my money back? That's not good enough.
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CANDICE H's update16 Apr 2021, 13:34
Reviewer Update
24 HOURS?? This is a three week long dispute and your escalations team has already called me! And then once they feel like arranging it, I have to wait 7 WORKING days to get my money back? That's not good enough.