Waiting for a sim swap for 2 days

My phone was lost, and I borrowed one from a friend. All that's needed is a simple sim swap to active a new sim card in the phone. I phoned Cell C at 11am on the 26th May to arrange this, and was told someone from the sim swap department would call me within 2 to 4 hours. No one called. I called again on the afternoon of the 26th and told that an email had been sent urging the department to call me. No one called.<br> On the 27th I called again, and was promised that A) Someone from Sim swap would call within 2 to 4 hours, AND B that the person logging the call would also call me back to double check it had been done.<br> <br> No one called me.<br> <br> On the afternoon of the 27th, I had to call cell C to change the number that I could be contacted At. I was assured this was done and again that the Sim Swap Department would call within 2 to 4 hours. <br> It is now the 28th - it is over 48 hours since I logged a sim swap. I called again, only to be told they did try to call me, but couldn't get through - BECAUSE THEY CALLED THE WRONG NUMBER - and there was no record of me having updated my number.<br> <br> I would never ever recommend Cell C to anyone with this experience. Still no one has called!!!