Waiting for 2 months for my phone to be fixed!

<p>I previously wrote a review on 7th December: https://hellopeter.com/cell-c/reviews/after-5-weeks-i-am-still-waiting-for-my-phone-to-be-fixed- ********** </p> <p> </p> <p>Another 4 weeks have gone by since this complaint and I still have not recieved my phone or a replacement! This is now 2 months I have been waiting.</p> <p> </p> <p>I have been to the store for the 5th time today since the 8th December when I last spoke to Skhumbuzo from Cell-C customer service. The Repair Centre is completely inefficient and unhelpful with rectifying this matter. The branch has called them numerous time, and after saying they were not able to fix my phone, I am still waiting for the SD to actually be approved so that the adequate credit can be loaded onto my account so I can finally get myself a decent smartphone. </p> <p> </p> <p>How much longer must I wait for someone to click a button and approve the SD??</p> <p> </p> <p>In addition to this Cell C has been charging me over R500 a month for the last 2 months whilst I have been without a phone as part of my contractual agreement - how can Cell C keep charging me to pay off a phone that they have had for over 2 months?!</p> <p> </p> <p>***</p> <p>Job number: WPCAP73792</p>