1 reviews | Active since Dec 2021
Waiting
Good day
I have been in contact with Cell C Customer service, Cell C repair, Cell C Shop. I have made numerous phone calls, send a lot of emails & I have been to the Cell C shop quite a few times - but still I am not given answers, everyone just say they cannot do anything:
I have taken out a brand new contract on 15 October 2021 with a new OPPO A74 at a mall in Cape Town. This is my first OPPO device.
The phone started giving problems with the touch screen not working properly.
I took the phone to the store in Cape Town South Africa on Saturday 20 November 2021 - the phone was then only 1 month old. There a saleslady from OPPO sat for almost 4 hours trying to fix my phone. She really did her best to try and help, but the phones touch screen even got worse & worse. Unfortunately the phone needed to be booked in for repairs. The shop even had me go in stand in the queue again after the oppo lady sat with the phone for 4 hours almost already. So I had to wait another 30+ minutes to be helped.
I phoned the shop on 10 Dec 2021 & they said they received the phone back this morning and that I can come and pick it up. When I got at the store the one lady brought my phone. I switched on the phone to see if it's working. I was glad it's fixed. But then I saw two rows of numbers imprinted on the screen protector. I asked the lady what this was & she said that it's a stamp that's been put on by the repair center & that they always say they don't take responsibility for any issues regarding a screen protector. But I told her that the phone wasn't Given in like that & that I am not going to accept it like that. She said Ok then you will just have to wait another 21 days to get your phone back.
Today is 22 Dec 2021 - I have emailed, phoned & even went to the store a couple of times. I still don't have my phone back. I am disappointed in the experience I am having. even if I get my phone back - then I will not enjoy it anymore. One try to stay humble - But Cell C is really making it hard to be.
I haven't even been offered a loan phone or even received a 1mb data to make up for all the phoning and emailing.
Have a blessed day
Thank you for contacting Cell C.
We will be in touch to provide assistance regarding your query.
Regards
^MP
Thank you for contacting Cell C.
We will be in touch to provide assistance regarding your query.
Regards
^MP
Sending me emails now all of a sudden telling me that I will receive feedback within 2 days is not ideal. I have been struggling for more than a month now.
Can I please have some feedback today please?
No one is giving any answers - just redirecting.
Will Cell C do anything to make up for all of this?
Have a blessed day
Sending me emails now all of a sudden telling me that I will receive feedback within 2 days is not ideal. I have been struggling for more than a month now.
Can I please have some feedback today please?
No one is giving any answers - just redirecting.
Will Cell C do anything to make up for all of this?
Have a blessed day
Up until today I have never been on hellopeter.
but now when I as a question through hellopeter, now I suddenly receive a responce.
Why only now?
I have contacted Cell C directly on many types of communication - but I only receive a responce when I send a message on hellopeter. this doesn't make sence to me.
This shouldn't happen like this.
Up until today I have never been on hellopeter.
but now when I as a question through hellopeter, now I suddenly receive a responce.
Why only now?
I have contacted Cell C directly on many types of communication - but I only receive a responce when I send a message on hellopeter. this doesn't make sence to me.
This shouldn't happen like this.
2) Why is no one finding out when I will receive my Phone?
3) Why is Cell C allowing it's customers to have such experiences?
4) Does Cell C do anything to make up for this?
Can you please answer these questions ^MP
2) Why is no one finding out when I will receive my Phone?
3) Why is Cell C allowing it's customers to have such experiences?
4) Does Cell C do anything to make up for this?
Can you please answer these questions ^MP
^MP
^MP
I have been in contact with Cellc for a while now & no one is answering these questions
I have been in contact with Cellc for a while now & no one is answering these questions
Now you send me this message. Saying that the query has been resolved.
How has my query been resolved?
Nothing has been done yet.
Why is this happening?
Now you send me this message. Saying that the query has been resolved.
How has my query been resolved?
Nothing has been done yet.
Why is this happening?
I've been struggling for more than a month now.
At the moment I just want to know what Cellc will do to make up for all of this.
I've been struggling for more than a month now.
At the moment I just want to know what Cellc will do to make up for all of this.