EF
Esme F
1 reviews | Active since Nov 2018
18 Dec 2020, 15:51
Waiting 8 days for Cell C solution
Sent an email marked for the attention of Duduzile Molefe as well as Moses Mo***eng. I have still not reached a resolution even though i have provided proof of my epic bundle purchase for 60 minutes and my call to a cell c number 20 minutes after engaging the bundle. All the screenshots were sent to the custserve email address. I do not understand the delay
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
18 Dec 2020, 16:04Good day
Please accept our sincere apologies for the unpleasant service experienced.
We have credited your Cell C number with airtime. Kindly check your abalance.
^NZ
Please accept our sincere apologies for the unpleasant service experienced.
We have credited your Cell C number with airtime. Kindly check your abalance.
^NZ
Best regards,
Cell C's reply18 Dec 2020, 16:04
Official
Good day
Please accept our sincere apologies for the unpleasant service experienced.
We have credited your Cell C number with airtime. Kindly check your abalance.
^NZ
Please accept our sincere apologies for the unpleasant service experienced.
We have credited your Cell C number with airtime. Kindly check your abalance.
^NZ
Best regards,
EF
Esme F's updateReviewer Update
18 Dec 2020, 18:13I do not think reinstating my airtime is enough to compensate for the hassle i experienced. I was unable to make calls for 8 days and i think fair compensation is R300 airtime valid for 1 month due to me having to pursue this matter
EF
Esme F's update18 Dec 2020, 18:13
Reviewer Update
I do not think reinstating my airtime is enough to compensate for the hassle i experienced. I was unable to make calls for 8 days and i think fair compensation is R300 airtime valid for 1 month due to me having to pursue this matter