Waiting 4 days for sim swop

I requested a sim swop on tuesday 04 Aug.<br> I finally spoke to an agent on 06/08 at around 2.30pm and was told the sim swop would take place in under 2 hours. It was not done.<br> I called the call centre and they could not help. I asked to speak to a manager and was told they were all in a meeting. I asked for a manager to call me to resolve this issue and no one has called me since.<br> My number has been inactive for 33 hours so far. I use my phone for business.<br> Also there is a mix up with the contract period which is now 28 months instead of 24 months.<br> I am having great difficulty trying to communicate this.<br> Cell C after sales service needs some serious attention. I have 3 contracts with you.